Refund policy

Last updated 18 October 2026

7-day money-back guarantee

If Pro isn't right for you, ask for a refund within 7 days of paying and you'll get your money back.

How to ask

• Message us on WhatsApp +92 311 5319018 or email support@zohaiblabs.com within 7 days of your payment.
• Include the email of your Apex account, the payment transaction ID (or reference), and the reason you'd like a refund. A reason is required; it helps us fix what went wrong. You can also ask in the app: Help & support, then Talk to a person.

What happens next

• We reply within 3 working days.
• The refund goes back the way you paid (JazzCash, Easypaisa or UBL bank transfer), usually within 7 working days of approval.
• The Pro time from that payment is removed from your account when the refund is made.

When refunds aren't available

• Requests made more than 7 days after payment.
• Accounts or devices involved in breaking the terms of use, such as reselling Pro, or using modified or cracked copies.
• A second refund for the same account.
• Lifetime plans are refundable within the same 7 days; after that they are final.